Overview

Service Excellence WSQ

The Service Excellence WSQ aims to professionalise customer service skills as well as to raise the level of customer service standards in Singapore through training. The training will equip aspiring or existing service professionals with the relevant core competencies needed in a wide range of service related jobs. These competencies were validated by industry partners and benchmarked against international best-practices. They form the basis of the Service Excellence WSQ and are set to shape the way in which organisations, regardless of industry sectors, train and mould their staff to deliver excellent service.

One of the Service Excellence WSQ modules, "Provide GEMS Service" was adopted as a core training module to increase service level in key tourist touchpoints for the IMF/Worldbank event held in September 2006. The training programme was named "The Singapore 2006 Customer Service Training Programme" and it has effectively trained some 30,000 service staff that may serve the IMF delegates.